Where do you ship?
We ship to businesses and residences within the continental United States.
How much is shipping?
Standard Ground Shipping is $10.00 for orders with subtotals (pre-tax) less than $174.99
Standard Ground Shipping is FREE for orders with subtotals (pre-tax) $175.00 and up.
We also offer expedited shipping options during checkout. Expedited shipping fees are determined by service selected and total shipping weight.
*Please note that weight surcharges may apply for any shipment that exceeds 50 lbs in total weight.
How long does it take for items to arrive?
Due to the custom nature of our products, production times vary by product type. For each product, we note the expected production time on individual product pages.
Items may be shipped from various production facilities across the United States. We utilize facilites on both the West and East Coast. Standard shipping times may vary depending on the facility used.
Once production is complete, you can expect to receive your order within 2-5 business days with standard ground shipping.
What should I expect after placing an order?
The print file is reviewed (if you uploaded your own artwork); or created (if we’re designing for you)
We’ll contact you via email with a free digital proof for you to approve. Order production will not begin until we have received written approval of the digital proof.
Once approval is received, the order enters production.
Order production time is based by product type. Production times are listed on individual product pages.
Order is shipped immediately following production.
Shipping service selected during checkout will determine shipping speed.
How do I return custom product?
Due to the custom nature of our products, we do not issue refunds or accept returns. If you have a quality issue with a custom product, please contact us within two (2) days of receiving your order.
How do I return non-customized items?
If non-customized product does not meet your satisfaction, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org. We will provide instructions on how to return your items. Items sent back to us without first requesting a return will not be accepted.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
You can always contact us for any return questions at email@example.com.
What do I do if an item is damaged?
Please inspect your order upon receipt and contact us immediately (within 2 days) if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.
How do I file a warranty claim?
Many of our products come with a limited warranty. Please find product-specific warranty information on the product page. Contact us with any questions, we will be happy to help file a claim for you, if applicable.
When will I receive my issued refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.